Privacy Policy – TrueLuck Casino

Sapphire Summit, the operator of TrueLuck Casino in Jaco, Costa Rica, is dedicated to protecting your privacy and abiding by all applicable regulations. This document explains all crucial data matters. Privacy Policy outlines the types of personal information gathered, the purposes of this process, your rights, and many more.
You consent to abide by this Privacy Policy by using our website. We believe that these rules are an essential component of TrueLuck’s terms and conditions.

OUR COMMITMENT TO PRIVACY

In this document, we will explain which data we collect, why it’s essential for service delivery, and how we might share or secure that information. Because the nature of internet-based gambling evolves, we may occasionally update this Privacy Policy and will announce changes by posting revised terms on our Website. It’s your responsibility to check this policy regularly.

INFORMATION WE COLLECT

We define “Personal Information” as details that can be used to identify an individual—e.g., legal first and last name, date of birth, address, email, or phone number. We collect such data when you:

• Create an account
• Use our games or betting services
• Communicate with our support or respond to surveys

In addition, we gather “non-personal” or “activity-based” data automatically, such as:

• IP Address: The internet protocol address used to connect your device.
• Login Timestamps: Date and time you accessed our Website.
• Visited Pages: Which URLs or sections of the Website you opened.
• Language Preferences: Potentially used to localize your gaming experience.
• Browser Details: Type of browser and, in certain cases, its crash reports.

These technical logs are fundamental for us to administer and maintain high-quality services. We never collect personal details about you without your knowledge—any user interactions requiring further data input will be explicitly communicated via our forms.

HOW WE OBTAIN AND PROCESS DATA

Automatic Collection

Certain information is gathered automatically. This can include cookies, flash cookies, or pixel tags that let us track site usage. These details help us assess site performance and improve user experiences (e.g., loading times or recommended games).

Direct Provision by You

The main source of personal data is you—the user. Whether by account registration, deposit or withdrawal requests, or direct communication, the information you provide helps us operate essential features. By submitting such data, you agree that TrueLuck has the right to use it as described in this Policy.

Third-Party Sources

In some cases, we receive personal data from service providers or online vendors collaborating with TrueLuck for transaction processing, user verification, or marketing. They share relevant details—like verification statuses or deposit confirmations—so we can maintain accurate accounts and protect against fraud.

Support and Account Maintenance

External companies may supply technical support, host servers, or provide payment gateways. We rely on them to operate smoothly. If you give personal information to these providers, that data might also be accessible to us for day-to-day tasks such as verifying your identity or finalizing payments.

USE OF COLLECTED INFORMATION

We process Personal Information to:

• Register accounts, host games, and manage daily betting or casino activities.
• Solve disputes and claims faster.
• Enable anti-fraud and KYC checks, protect accounts from unauthorized access, and reduce illegal activity like money laundering.
• Process deposits, withdrawals, refunds, or payment verifications.
• To tailor our offers according to your preferences, such as introducing new slot titles or adjusting bet limits.

We may share your data with reliable associates (like affiliates, marketing partners, or co-branded platforms) to expand the variety of products. Occasionally, we organize optional surveys or giveaways; you can always choose not to provide extra details for these.

DATA DISCLOSURES EXCEPTIONS

We might release personal data to comply with lawful requests, such as government or law enforcement demands. We also do it when it’s required by court orders or legal proceedings.

Safeguarding Rights and Properties

We reserve the right to share user details if we believe it’s necessary to protect TrueLuck’s interests—like investigating fraudulent card use, detecting game manipulation, or preserving other players’ safety.

Criminal or Fraudulent Activity

If you cheat, attempt chargebacks in bad faith, or break the law, we have the option to pass your information (including identity) to other online gaming operators, financial institutions, or relevant authorities. This process helps protect the greater iGaming community from unscrupulous behavior.

Research on Gambling Addiction

In certain cases, anonymized or aggregated user data may be shared with research bodies to understand and mitigate problem gambling. Your personal identity will not be revealed unless legally required or explicitly allowed by you.

USERS’ RIGHTS

You have the right to:

• Refuse to receive marketing communications via your account settings.
• Change, delete, or get the information we hold about you.
• File a complaint or claim about improper data usage.

We may keep limited personal records if required by law (e.g., money laundering prevention) or to protect our legitimate business interests.

USE OF COOKIES

Overview

Cookies are tiny text files placed on your device to store or retrieve information. We use them to remember user logins, detect session details, and analyze site traffic. Some cookies are “strictly necessary,” ensuring our site runs properly (like enabling secure logins or processing transactions). Others are “non-essential,” such as analytics or advertising cookies requiring user consent.

Types of Cookies

• Session Cookies: Expire after you close your browser, enabling you to move between pages more easily during a single visit.
• Persistent Cookies: Remain until a preset expiration date. They store preferences like language or “Keep me logged in” options.
• Analytical Cookies: Let us track user activity for site improvements.
• Flash Cookies: A variant that can store data for extended features or offline usage.

Managing Cookie Preferences

Most browsers let you reject or delete cookies. However, disabling certain cookies might degrade site functionality, including inability to log in or deposit seamlessly.

PAYMENT SYSTEMS USAGE

For real-money wagers, you must send or receive funds via integrated payment solutions. By using these, you explicitly agree that we can transfer necessary personal details (like your user ID, deposit amounts, or bank details) to these processors. We select partners that adopt robust privacy measures, but you should review their individual privacy policies too.

SECURITY REVIEWS AND VERIFICATIONS

We retain the right to run security reviews on user data at any time to validate deposit sources, confirm identity, or spot any Terms of Service violations. By using our Website, you grant TrueLuck permission to:

• Compare your data against third-party databases or credit agencies.
• Request additional proofs (scanned IDs, address confirmations, phone or video checks).
• Transfer data outside your jurisdiction if necessary for concluding the review.
• Failure to cooperate with these checks can result in transaction blocks or account suspensions.

OUR SECURITY PRACTICES

We maintain industry-level safeguards to shield your personal data:

• Encrypted Databases: All personal info is stored in a password-protected environment behind advanced firewall systems.
• Transport Layer Security: Our website typically uses at least 128-bit SSL encryption for data in transit.
• Internal Training: Affiliates, subsidiaries, and contracted support staff must adhere to consistent data protection protocols.

Though we work diligently to keep our infrastructure updated, no online service can guarantee zero vulnerabilities. We disclaim liability if events beyond our control compromise user data.

PROTECTING MINORS

We do not accept users under 18. If the system flags or confirms an underage gambler, we immediately shut down the account and remove related records. Where necessary, we might initiate a deeper security review to uncover attempts by minors to bypass age checks.

INTERNATIONAL DATA TRANSFERS

Anywhere that we or our reliable partners maintain servers or offices, your data may be processed. Be advised that we may transmit your information to jurisdictions with less stringent data protection regulations if you live in one of such areas. You expressly consent to such cross-border data transfers by using the Website going forward, and we pledge to maintain uniform privacy standards around the world.

THIRD-PARTY SITES

Some links on the Website may redirect you to external platforms that lie beyond our direct oversight. If you visit or input information on these third-party sites, your dealings fall under their respective privacy terms. TrueLuck is not liable for other websites actions.

LEGAL DISCLAIMER

We offer our services in an “AS IS” capacity, without guaranteeing the absolute error-free performance regarding data management. Rapid shifts in technology or unforeseen disruptions can lead to incidental or indirect damages. TrueLuck cannot be held responsible for such issues outside our direct influence.

ACCEPTANCE OF THIS POLICY

If we see that you set up an account and continue using our services, we consider you agree to these practices. This document replaces any earlier or alternative versions of our privacy statements. It should be read alongside the official Terms and Conditions, plus any specialized policies (like Cookies Policy) posted on our platforms.

We may update sections or language as needed. We’ll post revised statements promptly, so revisiting this Policy periodically is recommended. If changes are major, we’ll strive to notify you more visibly, but your continued play or usage implies agreement with the modifications.

Under GDPR Article 77 (if applicable), you reserve the right to approach relevant authorities if you suspect non-compliant data usage.

OTHER WEBSITES

Our domain might hold hyperlinks to external pages for informational or promotional reasons. We do not oversee their functionalities or rectify errors on those destinations. Each external site enforces its own privacy rules. You assume responsibility for any data you share on those sites.

OTHER TERMS

These terms can be automatically translated to another language by your browser. In case of any differences in translations — refer to the English text. If you need more information about your data processing, get it from TrueLuck support at [email protected].