Terms and Conditions – TrueLuck Casino

By accessing, registering an account, or playing on the TrueLuck website—whether through any subdomain, related site, or mobile application (“the Website”)—you acknowledge that you have reviewed and accepted these Terms in full.

The Terms also incorporate our Privacy Policy, Cookies Policy, and any other rules related to products, features, or services we offer. If you disagree with any statement here, close your account.

INTRODUCTION

Using or visiting TrueLuck, including all subdomains or applications we operate, implies your consent to abide by these Terms. You also agree that any game or betting service we provide is subject to the conditions outlined here.

TrueLuck may modify these Terms at our discretion for various reasons, such as adhering to new regulations or making service enhancements. The current edition is posted on our site. By continuing to access the Website following updates, you indicate acceptance of such changes.

TrueLuck is operated by Sapphire Summit, a business formed under the laws of Costa Rica and headquartered in Jaco, Costa Rica.

References to “you,” “your,” or “user” are directed at any individual accessing the Website, creating an account on it, or partaking in services offered therein.

“Games” denote our full range of products, which can include Casino, Live Casino, Sportsbook, card-based titles, or any future additions we elect to introduce. TrueLuck retains the right to remove, modify, or expand the game library at any time.

YOUR ACCOUNT

Legal Requirements

Upon registration, you confirm you are at least 18 years old (or meet the higher age threshold required by your region’s legislation). Under no circumstances may individuals under 18 engage in any of the services on our Website.

We do not permit sign-ups from residents of Australia, Saudi Arabia, Curacao, Costa Rica and several other countries. We may refuse users from additional countries at our discretion.

Registration of Account

To play real-money games, register on TrueLuck first. The sign-up process is found on our official Website.

When signing up, you must provide current, accurate details such as phone number, email, and any other data we request. Any misinformation or incomplete fields may result in restrictions, account closure, or forfeiture of winnings.

You agree to register under your real name. TrueLuck reserves the right to confirm submitted data’s authenticity. Changing account details post-registration typically is not allowed except in extraordinary cases (e.g., genuine clerical errors) and requires direct contact with our support team.

Keep your username and password strictly confidential. You accept all outcomes if a third party acquires your login credentials, whether this happened accidentally or deliberately. TrueLuck will never ask you for your password or memory hints unprompted, so be cautious with suspicious requests.

Employees, ex-employees, and affiliates of our business or service providers—or their immediate relatives—are barred from registering an account. Violation leads to immediate closure of implicated accounts, with any profits considered void. Only deposited funds are returned to the original deposit source.

You may not sell, pledge, or assign your account to someone. This applies to any related assets, including deposited balances, ongoing bets, or potential claims. Similarly, no fiduciary arrangement or third-party management of the account is permitted.

Account Issues

If you forget or suspect unauthorized usage of your login details, promptly notify us via the provided support channels. Should you suspect collusion, cheating, or any unethical advantage by another user, report it immediately to our customer service.

We reserve the right to void or partially invalidate bets or transactions if it is evident that the user or associated parties have influenced the outcome, circumvented our site rules, partaken in criminal activity affecting results, or if technical malfunctions led to erroneous odds or wagers.

If we suspend or close an account, we may enforce closures on related accounts that share personal details, payment methods, or the same device/household. Similarly, we may cancel or reverse pending wagers on those additional accounts.

Your Declarations

By registering, you confirm:

• You meet the minimum legal age (18 or above) mandated by your jurisdiction.
• You use the Website exclusively for personal, recreational gaming.
• You participate on your own behalf and not as an agent for others.
• You do not reside in any restricted jurisdiction listed in section 2.1.2.
• All data you’ve provided is truthful and up to date.
• You alone handle any tax obligations from winnings.
• Funds you deposit are legally acquired and not associated with criminal activity.
• You acknowledge potential financial losses as part of gaming.
• You will refrain from fraud, collusion, or using external software to manipulate results.
• Deposits and withdrawals must originate from valid payment methods in your own name.
• Any software we provide is protected by intellectual property laws. You must use it ethically and legally.
• Basic courtesy and respect define your interactions with other players and staff, including chat services.

MULTI ACCOUNTS

Each user may register only one TrueLuck account.

Only one account per household, IP, or shared device is permitted. If multiple individuals in a single household intend to register, they must inform us beforehand.

We reserve the right to close or freeze accounts if it appears a user has created or attempted to create multiple profiles.

PAYOUTS

If your account is erroneously credited (e.g., due to an IT glitch or human error), those sums remain the property of TrueLuck. We may correct your balance at any point. If you already withdrew incorrectly credited funds before detection, that amount shall be considered a debt, and you must immediately return it.

We conduct verification checks (KYC) at various withdrawal levels to prevent illegal activities. Should irregularities arise, we have the right to withhold or reverse certain transactions.

DEPOSITS AND BETS

You must fund your account using accepted methods. We do not process physical cash or cheques. Some payment channels may be unavailable in certain countries.

We can handle multiple currencies, but if your deposit uses a different currency from your account’s default, an exchange occurs at the prevailing rate, with possible fees at your expense.

We may demand extra identity checks (KYC) for deposits. If you don’t answer these requests, we can suspend or close your account.

TrueLuck does not offer credit or loans for gambling.

By depositing, you certify the transaction is authorized and you will not dispute or reverse it illegitimately.

For anti-money laundering purposes, you must wager a deposit at least once before withdrawing. Additional wagering conditions apply if a bonus is involved.

We prohibit third-party deposits. Money must come from a payment option held in your own name. Unauthorized third-party deposits lead to confiscation of winnings and a refund of the deposit to its original owner.

New players face an initial bet cap of €500 on slot games unless they meet certain deposit milestones to gain VIP status, which raises the limit to €2,500. If a VIP user’s deposit or betting volume falls below set thresholds, their bet limit reverts to €500.

WITHDRAWALS

For your first withdrawal, we require KYC documents, including partial credit card scans, proof of address, and other relevant details. Additional verification might depend on the chosen payment system.

We reserve the right to adjust maximum transaction amounts or methods at any time, with no prior notification.

Withdrawals only proceed after fulfilling any bonus or wagering requirements.

Funds labeled as “Bonus” or locked in incomplete game rounds cannot be withdrawn.

We may reject withdrawals if your total bets are less than your last deposit amount, ensuring you have played your deposit at least once.

Standard withdrawal requests are processed within two banking days, but certain conditions (public holidays, external processes) can delay payouts.

You may not withdraw more money than your current balance.

If a user or the system cancels a withdrawal, the funds revert to the account balance. TrueLuck is not liable for any subsequent wagering losses with those returned funds.

Since real-money games are consumed instantly, we do not offer refunds or cancellations post-play. Once your stake is placed, the funds are considered spent.

Unless specifically agreed with us, you can only withdraw up to €10,000 in 24 hours or up to €50,000 in a 30-day window.

We may require certified identification or other forms of verification to authorize a payout. We can conduct phone or facial checks to confirm user identity.

Only one pending withdrawal (unprocessed) is allowed per payment method. You can request a new withdrawal only after we’ve handled the current one.

Should you win more than €50,000, TrueLuck can distribute the sum in monthly increments of €50,000 (or currency equivalent) until the entire prize is paid.

Daily net winnings for a single user are capped at €100,000. The “day” is from 00:00 to 23:59 GMT.

ACCOUNT CLOSURE

You may close your account anytime by contacting support, after settling outstanding bets. If closure arises from gambling addiction concerns, please inform us so we can assist. A final withdrawal can be processed minus any fees or restrictions.

The repayment method for any leftover balance is at our discretion.

TrueLuck can also terminate an account and refund your available balance without prior notice. We are not obliged to provide a reason.

Any bonus not used within 30 days may be removed upon account closure.

We can deny withdrawal if we detect fraudulent behavior; in that situation, your account is suspended, and no payment is processed.

Our staff regularly reviews user behavior. If we mark an account as “bonus hunter” or “bonus abuser,” we will void all bonuses and winnings, then suspend the account.

PERSONAL INFORMATION

We meet the actual data protection laws. Our approach to handling personal information is outlined in the Privacy Policy. By accepting these Terms, you allow us to process your data as stated.

CRASHED & ABORTED GAMES

Criminal Activity

Any sign of illegal or suspicious conduct—such as potential money laundering—enables TrueLuck to lock accounts, alert authorities, and confiscate deposits or winnings. We may also freeze any balances to investigate the matter thoroughly.

Collusion & Cheating

We have the authority to disable or close accounts and seize funds if players are found sharing card details, forming strategies with others to gain an undue edge, or practicing “chip dumping.” Our system conducts both automated and manual checks, and we actively investigate user-reported concerns.

Fraudulent Actions

If we detect that a user employs VPNs or proxies to misrepresent their location, or places bets on behalf of someone else, we can block that account and forfeit the entire balance. We may also supply details to law enforcement, financial institutions, or relevant parties to pursue legal remedies.

LIVE CHAT

TrueLuck may offer a moderated chat feature for social and recreational use. We can monitor or record chats at any time.

Users are forbidden from posting obscene, harassing, commercial, or deceptive statements. We do not allow defamation, hateful messages, or any effort to collude. If suspicious discussions emerge, we will inform relevant authorities.

If you violate chat rules, we may remove your chat access or terminate your account altogether. Any leftover real-money funds, minus debts, would be returned to you.

LIABILITY

We are not responsible for disruptions caused by technical or political events, such as server downtime or internet lag. Any refunds are entirely at our discretion.

TrueLuck disclaims liability for losses stemming from site content, transmission issues, data corruption, or user misapplication of site resources.

In the event of a system glitch, wagers placed under erroneous conditions are voided.

If your game or bet fails mid-session because of our system, any staked amount is refunded to your balance, or to you if your account is already closed.

DUTIES

TrueLuck can transfer or delegate its rights and obligations under these Terms. You, however, may not assign or pass along your entitlements or responsibilities without our explicit authorization.

COMPLAINTS

If you have complaints, reach out to [email protected]. We aim to resolve issues swiftly.

We commit to thoroughly investigating and responding to each complaint in good faith.

For transaction disputes, email us the specific details. Our determinations are final once we complete an internal review.

AGREEMENT & ADMISSIBILITY

These Terms, along with our Privacy and Cookies Policies and any referenced documents, form the entirety of the agreement between you and TrueLuck regarding the Website.

In judicial or administrative settings, both electronic and printed versions of these Terms hold equal validity.

If a clause is deemed void or non-enforceable, the remainder remains active. The invalid part is severed, not affecting the rest.

In case of textual inconsistencies between multiple language versions, the English version is the primary one.

All Terms are governed by Costa Rican law, with any disputes or claims subject to Costa Rica’s courts or recognized arbitration.

COPYRIGHT

We hold exclusive rights to the “Trueluck” brand and logo. Unauthorized usage can lead to legal actions.

The domain https://trueluck.com/ is owned by Sapphire Summit. No other entity can use it without our prior consent.

Sapphire Summit retains ownership or licensing rights to all technology, software, and business methods used on this site.

All textual, graphical, and code-based content on trueluck.com is protected.

External websites may not link to our pages without a signed agreement from Sapphire Summit.

You must not deploy automated or manual scraping or monitoring tools on our site or its contents.

Any violation or unauthorized duplication is prosecutable.

PROMOTIONS: TERMS & CONDITIONS

Each promotion or bonus includes specific “Promotional Terms” in addition to these Terms. Always review them together before participating.

By partaking in promotional offers, you confirm agreement with the Terms and relevant Promotional Terms.

If a promotion lacks explicit terms, these general Terms apply by default.

Promotional Terms are severable; if any specific clause is invalid, the rest remain enforceable.

Participating implies complete acceptance of the Terms. Our decisions about promotions are final.

We can terminate ongoing promotions without notice if we suspect rule violations or if we face external constraints.

We may hold back or retract any credits, coupons, or loyalty benefits if we suspect improper usage.

TrueLuck can inform players of promotional updates via email, SMS, in-app messages, or other mediums.

We disclaim liability for inaccurate or outdated promotional details caused by user devices, external factors, or technical oversights.

Bonuses & Bonus Money

Our platform periodically provides various bonuses—like free spins, free bets, or direct credits. All come with guidelines or wagering requirements.

Bonus Rules:

1. Any granted bonus is initially placed in a bonus balance.
2. Once wagering is completed, the bonus sum may shift to your main balance, available for withdrawal.
3. Abusing bonuses can lead to punitive actions, such as confiscation or immediate account blocking.
4. Placing extremely low-risk or covering large swaths of a roulette table can invalidate bets.
5. Using a bonus to accumulate progress or benefits that are later collected after resetting wagering requirements is not allowed.
6. You cannot withdraw funds from a bonus until all associated conditions are met.
7. If a site malfunction leads to erroneous bet outcomes or bonus grants, TrueLuck may reverse the result.
8. Always read the bonus policy or consult support for each campaign or special offer.
9. Standard bonus expiration is 30 days, unless otherwise stated in specific promo terms.
10. The typical casino wagering multiplier is x30, with potential differences for sportsbook at x15.
11. Not all bets equally contribute to wagering. Some table or arcade games might only count 5% or 10%, while slots typically count 100%. Confirm with customer support if uncertain.

Wagering Requirements

• Wagering continues until you hit the specified multiplier or your bonus balance dips below €0.10.
• You can choose to withdraw earlier, but in doing so, you lose the bonus and any associated winnings.
• If you no longer wish to keep a bonus, you may contact support to have it zeroed out.

Free spins function as cost-free attempts on particular slots. Winnings from free spins typically convert to bonus credit, subject to standard wagering rules unless otherwise specified.

GAMBLING WITH RESPONSIBILITY

TrueLuck, operated by Sapphire Summit in Jaco, Costa Rica, embraces responsible gambling principles. While the majority of players find entertainment in our Games, a small segment may experience excessive behavior or addiction.

Responsible Gambling Guidelines

• Set Deposit Limits: Establish a budget relative to your finances.
• Resist Chasing Losses: Don’t risk more money just to “even out.”
• Use Time Limits: Adhere to breaks and ensure gambling doesn’t overshadow other life areas.
• Avoid Emotional or Stressful Play: Negative moods, substances, or heavy pressures can worsen decision-making.
• One Account: Tracking your gambling is far easier if you maintain only one profile.

If you suspect gambling-related harm, contact our support for self-exclusion or partial restrictions. Self-exclusion can range from 6 months to 5 years, with no reactivation possible during that chosen span. Attempting to register new accounts while excluded violates these Terms and may result in permanent bans.

We advise parents to adopt internet filters to keep minors from inappropriate content. We also link to resources such as BeGambleAware.org for additional help.

OTHER TERMS

Various language versions of these Terms exist. The English version is definitive if any textual conflicts arise.

Information & Contact
For help, email our support at [email protected]. Our staff upholds data confidentiality.

If you worry about potential gambling addiction, consider utilizing self-tests available online or exploring professional help.